Monthly Flat Rate Help Desk Services!
You can save money on Help Desk services by choosing one of our Flat Rate plans tailored to the size of your business and your needs. Our plans are suited to small and medicum sized businesses and scale to enterprise solutions.
We include all remote Help Desk support in our basic plans and on-site support when you need it during business hours from our team of highly skilled technicians. Most problems can be solved over the phone or with a remote session where our techs assist your users through a remote desktop session. When you need a tech on-site we offer same day support for most problems.
Our packages are a cost effective way to get the service you need, when you need it without paying for a full-time technician. Neither are you paying for a retail company to charge you HUGE fees to solve your problems.
What you also get with our Pro and Enterprise packages is CIO/IT Director design, implementation and engineering on a budget you can afford. So, instead of paying for one IT guy to take calls part-time while being paid full-time, you convert those wasted dollars into numerous technicians helping your people at the same time. You get on-site support when you need it. And, you get your own CIO or IT director to help you plan for the future and implement sound IT solutions.
Managed IT Service Plans Include:
- 24×7 Remote Monitoring – We will monitor your server and backups for errors and problems, so we can help prevent issues before your network or server goes down. You will be able to rest easy knowing your backups are actually happening.
- Remote Help Desk Support – Our help desk line is open to solve your problems. We will walk your staff through issues or log-in to solve issues. Most problems will be solved in this manner.
- Onsite Support – In the event of hardware or connection failures where remote support is not applicable, our team will provide onsite support at your place of business. Our team is ready to assist you onsite as requested.
- Monthly Reporting – We will provide you with a monthly report regarding the health of your system and backups.
- CIO Services – Our team will provide you with answers to your Information Technology related questions as well as assist you in planning your IT future. CIO Services includes dealing with your communication and technology vendors, scheduled planning meetings, questions and advice regarding your technology both current and future needs. We will handle your IT issues and give you answers and options.
- Remote Backup – Our backup services insure that your data is safe and secure. This service includes backup from one location per client and up to 5GB storage per site. Additional locations start at $19.95 per month for up to 5GB of storage. VEEAM and Cloud based solutions are also available. Ask us how they work.
To find out more about our FLAT RATE IT plans, please call us at 888-955-7767 or just fill out the Quick Contact form and we will contact you shortly.