Hardware and Software Procurement Policy

Purpose

This Procurement Policy outlines how TMPros assists customers with the procurement of computer hardware, network hardware, and software, and defines expectations regarding third-party purchases, procurement fees, and solution review processes.

Procurement Services

Due to increasingly common supply shortages, it may be necessary to procure computer and network hardware from outside sources. TMPros will assist in reviewing equipment options and ensuring compatibility with customer environments.

If a purchase is reviewed and approved by TMPros engineers prior to being made, configuration costs may be minimized. If a product is acquired without TMPros’ prior review and approval, a setup fee of $200 per device will automatically be charged, in addition to the cost of any hardware or software required to bring the device up to TMPros minimum standards.

Requesting an Estimate

To request a quote for new hardware or software:

Submit a ticket to TMPros Support.
Include the intended use case for the hardware and/or software.
If you have a specific model or preference, include that information as well.

Requests will be reviewed by TMPros engineers to ensure compatibility, appropriate sizing, and supportability. Recommendations are based on business-class equipment unless otherwise specified. Quotes are based on current vendor pricing and availability. Quotes are valid for five (5) business days from issuance unless otherwise stated. After that time, pricing and availability must be revalidated.

Requesting a Solution Review

To request an engineering review of a solution you are considering purchasing:

Submit a ticket to TMPros Support.
Include the following documentation for expediency:
- Detailed hardware listing
- Model numbers
- Quantity of units
- Pricing (if you would like it reviewed)
- Intended use case and user groups
- Security requirements
- Timeline requirements
- Any other pertinent information

TMPros will review the solution for compatibility, business use, security requirements, and lifecycle planning. For more information, contact your account executive.

Procurement Fee

When TMPros procures hardware or software on behalf of a customer, procurement services are provided at a rate of 15% of the total hardware and software cost unless otherwise agreed upon in writing. This fee covers sourcing, vendor coordination, quality assurance, warranty handling, and deployment readiness.

Hardware and Warranty Support

Hardware purchased through TMPros will be supported by TMPros, including assistance with manufacturer warranty claims and RMA processing. Hardware purchased independently and without TMPros review will be supported only on a best-effort basis. Additional configuration time may be billable to bring non-reviewed hardware into compliance with minimum operational standards.

TMPros cannot guarantee the compatibility, performance, or warranty support of hardware purchased independently without prior review.

Manufacturer warranty terms and service conditions are subject to change at the discretion of the manufacturer. TMPros is not responsible for any changes to warranty coverage or service policies that occur after the time of purchase.

Hardware Standards

Updated: January 1, 2025

TMPros recommends business-class hardware for all production environments. Minimum specifications for production workstations are:

AMD Ryzen 7, Intel Core i7, or Apple M4 (or better) released within the last 12 months
32 GB RAM
1 TB NVMe SSD storage
Windows 11 Pro or the current version of macOS

Consumer-grade hardware is not recommended for production use and may experience reduced reliability, shorter lifecycle, and limited support options.

Conclusion

This policy ensures a clear and streamlined process for hardware and software procurement, reduces compatibility risks, and protects the quality and security of client environments.

Please contact your TMPros account executive or TMPros Support if you have any questions or need assistance.